Marketplace - Order Status

Managing Order Status

As a seller, it's important to manage the status of your orders so that buyers know what's happening with their order. Managing an orders status is also an important part of the invoicing process.

1. From the My Orders page, click on the link for the order number you want to manage.

2. Use the status drop down to select the current status of the order.

• New Order: The default status that Discogs sets on any new orders.
  
• Buyer Contacted: Change to this status upon initiating contact with the buyer. Any follow up with buyer, before receipt of payment or shipment should remain in this status.
• Invoice Sent: Change to this status after sending the buyer an invoice.
  
• Payment Pending: If payment has been made/sent, but has not cleared/arrived, change to this status.
  
• Payment Received: Change to this status once the payment has been received/cleared.
  
• Shipped: Set to this status once the order has been shipped to the buyer.
  

• Details on cancellation statuses are available here.
  

3. Write a message for the buyer in the message field and include:

a. The total price for their order, including shipping and handling.
b. Payment options.
c. Any additional information.

4. Select the “update” button to update the status and send your message to the buyer.

The message and status will be sent via e-mail, and the Discogs message system, to the parties indicated by the check boxes to the right of the update button. The message and status update will also be recorded and will be viewable by the seller and the buyer through that page.